Contact Methods – Live Chat, Email, Forms
GMX offers multiple ways to reach our support team so you can get help quickly, securely, and efficiently — whether you’re facing a technical issue or need referral program assistance.
Live Chat: Instantly contact our support team through the live chat option available on the GMX platform.
Email Support: For detailed queries, write to us at help@gmxreferralcode.com and receive personalized guidance.
Support Forms: Coming soon — category-based forms to help you reach the correct team for issues like wallet connection, trading errors, or referral code concerns.
Support Availability & Response Time
Our contact support operates around the clock to meet the demands of DeFi traders and affiliate partners alike.
Live chat: Typically responds within 10–15 minutes
Email support: Responses usually within 12–24 hours
We’re fast, decentralized, and dedicated — just like the future of finance.
How to Reach the Right Department
Use the appropriate channel for the most efficient contact support experience:
Wallet or Connection Issues: Choose “Wallet/Integration Issue” when submitting a support ticket
Referral Program Questions: Use the affiliate query form or email help@gmxreferralcode.com
Trading or Technical Problems: Select “Trading Issue” or reach out via live chat on GMX’s interface
The more specific your inquiry, the faster we can resolve it.
Where Else You Can Find Us
Stay informed, contact and connect with the GMX community:
Telegram: GMX Official Telegram Group
Twitter/X: @GMX_IO
Discord: GMX Community Server
Ideal for platform updates, feature launches, or casual user-to-user help.
Tips for Getting the Fastest Help
To help us help you quicker, include the following:
Screenshots or screen recordings of your issue
Wallet address you connected to GMX
Referral code used (e.g., “off”)
Network (Arbitrum or Avalanche) and asset (e.g., ETH, BTC, LINK)
Time and action that triggered the issue
The clearer your request, the faster your solution.
Support for Affiliates and Traders – Separate Channels
Different users, different needs — we get it.
Affiliate Contact Support: For questions about the GMX referral program, commission tracking, or payout timelines, email help@gmxreferralcode.com or use the affiliate dashboard tools.
Trader Support: For trade execution issues, fee concerns, or liquidity problems, reach out via live chat or email.
Make sure you’re using the right lane for faster resolutions.
Submit a Ticket – Step-by-Step Guide
Here’s how to submit a ticket for direct help:
Visit the GMX Help Section
Click on Support > Submit a Request
Choose the issue type: Wallet, Trading, Referral, or Other
Fill in the required fields accurately
Submit — and receive a confirmation email with your ticket ID
We’ll keep you updated as your ticket is reviewed and resolved.
Feedback? How to Submit Product Suggestions
We’re always building — and we want your ideas so contact us anytime and anywhere!
Use the Feedback Form on the GMX dashboard (coming soon)
Or email us directly at help@gmxreferralcode.com with the subject: “Product Feedback”
Our product team reviews every submission as part of GMX’s ongoing evolution.
Trust & Transparency – How We Handle User Concerns
Your security is our top priority. Every ticket submitted is:
Logged and reviewed by a support professional
Escalated when necessary to dev or protocol teams
Fully traceable — you’ll always be able to check status via email
We don’t delay. We resolve, escalate, and update — every step of the way.
Security Tips When Contacting GMX Support
Protect your assets with these essential safety reminders:
GMX will never ask for your private keys, recovery phrases, or passwords
Always confirm you’re on the official website before interacting
If uncertain, verify by emailing help@gmxreferralcode.com or using live chat
Scammers are real. Stay alert, stay decentralized.
Language Support Options
GMX serves a global user base. While most of our help content is in English, our team is expanding multilingual support to assist users from all backgrounds.
Available languages: English, Spanish, Chinese (basic), Russian (basic)
More coming soon based on user location and browser settings
We aim to ensure you’re heard and understood — wherever you’re from.
Final Note – We’re Here to Help, Anytime
DeFi doesn’t sleep — and neither do we.
Whether you’re troubleshooting a swap, claiming your 10% discount via the GMX Referral Code “off”, or scaling your affiliate network, our team is here to help 24/7.
Need help now?
Email: help@gmxreferralcode.com
Live Chat: Available on GMX.io
Telegram: Ask general questions in the official community
Let us know how we can help you succeed with GMX.